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 Comprehensive Terms and Conditions  

 
It is compulsory to read and state that you have read and agreed to the following terms and conditions:  
 
Terms and Conditions. This document sets out the contractual terms and conditions in relation to the services provided to you by Lipocity Sdn Bhd ("Lipocity" or "Us").
 
By making any enquiry or booking with Lipocity, you ("You" or "I") agree to be bound by these terms and conditions.
 
You are required to read the Disclaimer of Responsibility stated below.  
 
If any information provided by or on behalf of us is inconsistent with these terms and conditions, then you agree that these terms and conditions prevail to the extent of any inconsistency.
 
Lipocity provide the following services  :
 
1.      Booking  hotels (herein referred to as the “ Accommodation Booking Services"); and
2.      Booking surgeries and non-surgical  procedures (herein referred to as the "Surgery  Booking Services").
Incidental goods and services may be provided or booked on your behalf in connection with Accommodation Booking
Services and Surgery Booking Services. 
Lipocity will serve you in our capacity to provide all goods and services to you through third party on your behalf. The third party principals are not Lipocity agents or sub-contractors. The services or goods include travel, activities, accommodation, meals, consultations, operations and procedures. In other words, other than making information from third parties available to you,   and do the booking, Lipocity is not itself providing you with any goods or services in the capacity of a principal, agent or sub-contractor.
 
Lipocity shall not be liable to you in any way whatsoever for any damage, loss or injuries which you may suffer arising from or in relation to the goods or services provided by these third parties to you . However, Lipocity pledges to take every precaution in the selection of the third parties to whom you are introduced and whom may provide the goods and services to you.
  
Lipocity does not make any implication or representation or warranty that any goods or services supplied by third parties will be fit for your required purpose or provided to you with reasonable care or skill.
 
The goods and services to be supplied by third parties are subject to their own terms and conditions as well as limitations of liability. Some of the terms and conditions limit or exclude liability in respect of death, personal injury, delay and damage or loss of luggage. Some of the third parties included are clinics, hospitals, hotels, restaurant, airline company and other service providers.
 
 
An Overview of the Process
 
Begin from Enquiry, booking and  until Your departure from Malaysia
 
Enquiry
Initial Estimate on first Enquiry (quoted by our Sales Manager) is a generalize estimation. All prices quoted are in Malaysia Currency (Ringgit Malaysia, RM). The foreign currency stated in our quotation is just a guide for your convenience; to be accurate you need to convert from RM to your country currency base on the day’s rate.
 
Pre-Consultation Estimate (quoted after you sent your photos and medical tests to the surgeon)
Based on the information provided by you to Lipocity, we will make enquiries with third parties for the purpose of giving you an estimate of the price for Hotel and Services and Surgery Procedure. (i.e. Pre-Consultation Estimate = Cost of surgery/Hospital + Accommodation)
 
At this point, the price quoted is an indication only. Your final quotation (or Final Price Amount) will be given to you after consultation with the surgeon. 
 
Photos
It is necessary to take before and after photos of the areas to be treated. These photos are a requirement for the surgeon's and our records, so we can document your results. They will remain completely confidential. If you don't want them taken, or prefer them to be taken with swimsuit or bra, let us know, but we recommend you have them taken, as it is good reference for you as well.
 
 
Booking Accommodation and making Appointment
After you have confirmed coming for the surgery and pay for the accommodation, Lipocity will proceed to book all Hospital, clinic appointments, hotel accommodation and transfers.
 
Arrival
On arrival at the airport, a representative from Lipocity will pick you up and transfer you to your hotel.
 
When you arrive at the Hotel, our Customer Service Manager will give you a welcome briefing provided you reach the Hotel not later than 8pm. Otherwise; the manager will meet you the next morning.
 
Meet the Surgeon
If you arrive early,   on the same day your Customer Service Manager will bring you to see your surgeon for Pre-Operative Consultation. Otherwise,  your Customer Service Manager will bring you to see your surgeon the following day.
 
Post-Consultation Final Price Amount
When you meet your surgeon, he or she will examine you and will go through the cost of surgery with you. Both you and the surgeon will have to agree on the    Cost of surgery for the procedure that you have decided to proceed with. With this final cost, your ‘Post-Consultation Final Price Amount” is determined.
 
Both you and the surgeon are under no obligation to proceed with the surgery procedure at any time. 
 
Confirmation of   Surgery
After consultation with the surgeon, when you have agreed to proceed with the Surgery Procedure, you will be admitted to the Hospital.
 
If the procedure is done in the Day Clinic, our driver will fetch you back to your Hotel in the late afternoon.
 
If you are admitted to the Hospital, you will remain in the Hospital for a few days, for nursing care, observation and post-operative consultation as required by the surgeon.
 
At an appropriate time, you will be discharged from the Hospital and return to the Hotel. Your surgeon will recommend a period of time that you should remain in Malaysia for recuperation.
 
Throughout your time in Malaysia, our Customer Service Manager is contactable 24 hours a day to see to your needs.
 
Post-Operative down-time
After surgery, it is completely natural to experience time of sadness or anxiety in the recovery period. You may feel regretful that you have put yourself to unnecessary surgery and pain expecting to look better immediately but you look worst. These feelings are completely normal and they will fade away in a few days.
  
Exclusion of Goods and Services in Pre-Consultation Estimate and Post-Consultation Final Price Amount
1        Air-tickets
2        Local tours and outings
3        Medical insurance
4        Travel insurance and visa requirement (Please check with your travel agent for visa requirement.)
5        Meals unless included in the hotel booking
6        All taxes including airport or departure taxes
7        Cost of laundry, beverages, gratuities or tips
8        Any additional costs incurred due to weather or failure of transport services or any other circumstance beyond the control of Lipocity.
9        Any additional expenses not specify in the Pre-Consultation Estimate and Post-Consultation Final Price Amount.
10    Any additional medical expenses that are added on following any surgical procedure as a result of unforeseen complication or circumstances.
11    Please take note that the following medical expenses are excluded:
(a)    any additional nights stay in hospital out of your given packages price, and any additional nursing care
(b)   any medication for your pre-existing illness and any medication after 5 to 7 days supply of painkillers, night sedation tablets etc.
 
       
Inclusion of goods and services   in the Pre-Consultation Price Estimate?
 
Our Pre-Consultation Estimate will include the followings:
 
(a) Hotel accommodation as specified in the booking.
(b) Meals in the hotel (if you have chosen the room with meal included).
(c) Transfer from Airport to your hotel and vice versa.
(d) Transfer from your Hotel to the hospital and vice versa - for your initial
      Consultation.   
(e) Transfer from your Hotel to the hospital and vice versa – for your surgery and
      Post–Operative care.
(f)     Pre-Consultation Surgery Procedure Estimate from      surgeon/Hospital.
     It is not possible to determine the exact price of Surgery Procedures without first having the Surgeon Consultation.
 
 
Inclusion of goods and services  in the Post-Consultation Final Price Amount?
 
Our Final Price Amount will include the followings:
 
(a) Hotel accommodation as specified in the booking.
(b) Meals in the hotel (if you have chosen the room with meal included).
(c) Transfer from Airport to your hotel and vice versa.
(d) Transfer from your Hotel to the hospital and vice versa - for your initial
       Consultation.   
(e) Transfer from your Hotel to the hospital and vice versa – for your surgery and
       Post–Operative care.
(f)  Post-Consultation Surgery Procedure Cost from Surgeon/ Hospital.
  
Surgery Service provided by surgeon/hospital include:  
 
·         One Surgeon Consultation Fee;
·         The services of the Surgeon for the purpose of carrying out the selected  Surgery Procedure(s);
·         The services of a specialist anaesthesiologist (if required);
·         Post operative accommodation at the private clinic/hospital for the specified period of time for the required procedure;
·         All operation theatre charges for carrying out the required procedure;
·         general medication required immediately following post operation,
·         post-surgery follow up prior to your departure.
 
How long is the Pre-Consultation Price Estimate valid?
 
It is valid for three weeks from the date on which it is given to you, or an earlier date if advised by our sales manager.
 
Prices for accommodation and surgery (Pre-Consultation Price Estimate) can be updated and changed at any time and we can only guarantee the accommodation price when you have placed your booking.
When you confirm or book your surgery. After consultation with the surgeon and when you agreed to proceed with the surgery, the Final Price Amount is decided and agreed by you, you will have to pay the amount directly to the surgeon or Hospital in accordance with the terms of payment of the Hospital – before surgery. Except if there is any pre-arrange condition that we will collect on behalf of all parties concern.
What are the terms of payment?
All accommodation bookings have to be paid in full, 14 days in advance of check in date. 
Lipocity will accept payment via telegraphic transfer or by credit card (bank/credit card charges of +1.5% will be imposed).
Please note: We do not accept any cheque. Hospital or clinic charges will be paid by your credit card only (Cheque not acceptable). You have to inform your credit card banker that you will be using your card abroad. Also, remind your banker about the approximate amount that you will charge to your card.
 
Is a surcharge payable if I use a credit card to pay for my booking?
Yes, Lipocity will charge you an amount equal to 1.5% of the cost of any amount payable if you use a credit card to pay.
 
Please take note: When booking the holiday and procedure, it is important that you understand that the price and dates specified for consultation, procedures and recovery time are set out in the Pre-Consultation Price Estimate.  Accordingly, you are responsible for ensuring that you are able to arrive and depart on the dates specified in the Pre-Consultation Price Estimate.
 
 
Please take note: Certain travel insurance may not cover you for costs incurred as a result of elective surgery or medical malpractice in connection with elective surgery. Lipocity recommends that you consider obtaining specialist insurance for this purpose. You have to disclose all necessary matters to your insurer (including your elective surgery in Malaysia). 
 
Risks are inherently associated with any surgery, any surgeon, anywhere in the world.
It is important to read and understand the risks associated with surgery:
 
 
Pre-conditions and Risks
 
Through the medical form, you can tell us if you have or have ever suffered from the following. Depending on whether your condition is controlled may determine if you are able to undertake plastic, cosmetic or reconstructive surgery under local anaesthesia or general anaesthesia. If you do suffer from any of the following, we strongly suggest you seek approval from you doctor before you consider surgery. We will request from you a letter from your doctor which stated that your condition is sufficiently controlled and that you are suitably fit to undergo your requested surgery. Our surgeon may need to contact your doctor before you decide to come to Malaysia to ascertain themselves.
1.      Asthma
2.      Anaphylactic shock
3.      Coronary heart disease
4.      Diabetes Mellitus
5.      HIV/ AIDS
6.      High Blood Pressure / Hypertension
7.      Kidney Failure
 
 
If you do not wish to agree and be responsible for these risks outlined, we strongly recommend that you do not have surgery.
 
Please note :
If you are on Aspirin (or any drug that is used to thin the blood) or Anti-coagulants or Anti-platelet medication, you should stop the medicine at least 2 weeks before surgery. However, you must check this with the doctor who prescribed the medicine.
 
Add or Change Booking
 
Please give at least 48 hours notice to your Customer Service Manager if you would like to add, or change any booking or treatment.
 
The first change of dates for accommodation will be free, after this change, RM240 fee per date change will apply.
 
Cancellation Clause
 
Please acknowledge and agree that some payment for Accommodation will not be refundable in case of any cancellation.
# For any cancellation of booking over 14 days of arrival – a penalty of 5 nights accommodation (including bank/credit card charges) will be forfeited
 
#For any cancellation of booking within 14 days (but before 48 hrs) – a penalty of 7 nights accommodation (including bank/credit card charges) will be forfeited
 
 #For any cancellation received less than 48 hours before the time of arrival or in the case of ‘no show’ – the full accommodation payment (including bank/credit card charges) will be forfeited.
 
# However, if you decide to carry on with the surgery later (but within a year from the date of previous cancellation), we will credit the forfeited amount back to your next booking.
 
#Once you arrive in Malaysia, there is no refund with accommodation if you decide to upgrade or downgrade your accommodation or if you decide to return home early. However, we will assist you with changes and transfers to your new accommodation booking.
 
All accommodation bookings have to be paid in full, 14 days in advance of check in date. 
  
After consultation with the surgeon in Malaysia, both you and the surgeon are under no obligation to proceed with the surgery procedure at any time. However, if you decide to cancel or return home early, there are some cancellation charges. The cancellation charges amount will be equal to 7 nights accommodation forfeited (including bank/credit card charges).
 
Please note our Non-smoking policy:
 
We strongly recommend that you stop smoking 4 weeks before and 4 weeks after surgery as smoking can cause increased risk of infection, wound breakdown and delayed recovery. You may be denied surgery if you smoke and LIPOCITY GUARANTEE is void for smokers
 
LIPOCITY GUARANTEE – Guarantee that if there is a problem due to surgery error, LIPOCITY pays for flight, hotel and hospital bills to revise this at our own discretion. This guarantee has very important terms and conditions, which you must read and agree with.
 
Limitation of Responsibility and Liability
  
Lipocity shall not be liable to you in any way whatsoever concerning its employees, officers or directors who are not doctors, dentists or medical professional. They are not qualified to provide medical information in relation to any surgery procedure.
 
You accept and acknowledge that Lipocity (or any of its employees, officers or directors) has not expressed any opinion or has not offered any advise that a reasonable person would considered have been advised in relation to any surgical procedure ( including with respect to any side effect or any medical and surgical risks and so on).
 
Without limiting the provisions of the above clauses (within Lipocity’s Term and Condition), you agree to be bound by the terms of any contract between a third party provider of goods and services and yourself.
About Us
Introduction
Our Pledge
History
Our Community Work
Recuperating Services
Transportation Services
Destination
Introduction
Kuala Lumpur
Ipoh, Perak
Malacca
Sarawak
Procedure
Surgical Procedures
Non-Surgical Procedures
Surgery Costs
Preconditions & Risks
Client
Testimonials
Products
Breast Implants
Compression Garments
Scar Treatment Products
Men's Health Products
Promotion
Latest Promotion
Book & Plan
Overview
Enquiry Form
Medical Form
Booking Form
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